Refund policy

Due to the custom, handcrafted nature of our products, we do not offer cash or monetary refunds on any completed purchases.

Damaged or Defective Items:

We maintain rigorous quality control standards prior to dispatch. If an item arrives damaged or defective, customers must notify our support team at

support@merakibymomina.com within 24 hours of delivery, accompanied by clear photographic evidence of the defect.

Resolution Process:

Upon verification of a legitimate transit damage or manufacturing defect, an identical replacement item will be processed. The original physical item must be shipped back and received by our operational facility prior to the dispatch of any replacement. Change-of-mind return requests are not accepted.